Terms & Conditions
Last updated: June 2025
1. Introduction
These Terms and Conditions apply to all bookings and visits to the Lost Shore Surf Resort, 11 South Platt
Hill, Newbridge, Edinburgh, EH28 8AY (“the Resort”).
Please read these Terms and Conditions carefully as they form the basis of your contract with Tartan Leisure Limited trading as Lost Shore Surf Resort (“TLL”, “we”, “our”, “us”) and contain important information about your experience with us.
The person who makes the booking (“You”, “Your”) will be responsible for ensuring that all other members of their party, including children, are aware of and comply with these Terms and Conditions.
These Terms and Conditions incorporate the Resort’s Privacy Policy, Cookie Policy, and Accessibility
Statement. No variation to these Terms and Conditions shall be binding unless agreed by us in writing.
We reserve the right to make changes to the operation of the Resort at any time to comply with any
safety regulations or statutory requirements without any liability on our part.
Our booking system is licensed to us by Endless Surf, with appropriate data processing agreements in
place to protect your information.
2. Booking Terms
2.1 Making a Booking
To make a booking at the Resort, log onto lostshore.com or contact our Visitor Experience team. You can only make a booking if you are 18 years or older.
Once you have placed a booking with us, we will send confirmation to the email address you have provided. Our acceptance of your booking will take place when we send the confirmation email, at which point a contract will come into place between you and us.
Please carefully check the details in the confirmation email and contact the Visitor Experience team if any
of the details are incorrect. Any manifest error or omission in any booking confirmation may be corrected by TLL without reference to you, without any liability on our part.
2.2 Payment Terms
Full payment for your booking is due at the time of booking. We accept payment by all major credit and
debit cards. We are also able to accept Resort Gift Vouchers as payment for eligible bookings.
The prices stated on our website are valid at the time of booking. The agreed price will be quoted online or over the phone when you make a reservation and confirmed to you via the confirmation email.
2.3 Cancellations and Changes
If you need to change or cancel your booking for any reason, please contact the Visitor Experience team.
Your cancellation rights will vary depending on how much notice you give us.
Activity bookings:
I. 7 days or less: you will not be entitled to move your booking or receive a refund on cancellation.
II. More than 7 days: you will be entitled to move your booking or receive a full refund on cancellation.
Accommodation bookings:
I. 14 days or fewer: you will not be entitled to move your booking or receive any refund for cancellation.
II. 15 to 28 days: you will be entitled to move your booking or can receive a 50% refund for any
cancellation.
III. More than 28 days from original booking date: you will be entitled to move your booking or receive a full refund for cancellation.
Any credit issued to your account will be valid for 12 months from the date it is credited on your account.
Credit cannot be used after this period unless agreed with TLL in writing.
Any requests to move a booking will be subject to availability. A change of date, length of stay, or activity
may result in a change in price. No refunds will be offered for a reduction in price. If the change results in
a higher price, you will need to pay the difference at the time the change is made.
If we are not able to accommodate your requested change it will be treated as a cancellation.
2.4 If We Need to Change or Cancel Your Booking
We reserve the right to cancel or change your booking due to (i) safety considerations; (ii) factors beyond our control; or (iii) mechanical fault.
If we need to cancel your booking, we will use reasonable endeavours to notify you as soon as possible. If your booking is cancelled by us, you will need to contact our Visitor Experience team to arrange your refund.
In the event of adverse weather, your booking at the Resort will only be refunded if we notify you that the Resort is closed. You will not be entitled to a refund for your accommodation booking at the Resort if an activity at the Resort (including a surf session or lesson) is cancelled for any reason, including adverse weather conditions, if the Resort remains open.
Any payments made to debit or credit cards will be refunded to the same card used in the booking.
Payments made by gift vouchers will be refunded by a credit to your account.
3. Activity Terms
3.1 Activity Bookings
You acknowledge that many of the activities on offer are physically challenging and participation in them is not without risk. You are responsible for ensuring that you and members of your party are physically fit enough to take part in any booked Activity.
The Cove can produce a variety of waves of different shapes, speeds and sizes. We have graded our surfing and bodyboard sessions by surfer ability. We strongly recommend that you refer to the guidance on our website before you self-assess your surfing ability.
If during your session we consider that you are in the wrong session for your surfing ability, we will try to
move you to an alternative session. If there are no appropriate alternative sessions available, you may be asked to leave the session without a refund or compensation.
3.2 Activity Requirements
For activities in the Cove:
I. Participants must be at least 7 years old
II. Must be water confident in the bay
III. Must be able to swim at least 25 metres unaided on the reef
IV. If you are not a proficient swimmer and want to take part in a lesson in the bay, you will be required to wear a buoyancy aid
All participants must attend the safety briefing before their activity. Anyone who does not attend their surf lesson or surf safety briefing will not be allowed to participate.
Only permitted craft (e.g., surfboards and bodyboards) are allowed in the Cove for surf or bodyboarding
lessons and sessions.
Glasses and jewellery are not permitted in the Cove. If you choose to wear contact lenses, we recommend tight-fitting goggles.
3.3 Equipment
We will provide you with a full-length wetsuit and a softboard for your activity. Performance body boards
and surf boards are available to hire for more advanced surfers, subject to availability. Gloves, boots and hoods will be available at no additional charge.
We strongly recommend that all surfers and bodyboarders wear a helmet during an activity in the Cove.
Participants may use their own wetsuits and boards if they wish, but we reserve the right to refuse any
equipment we deem unsuitable or unsafe.
Any wilful damage to our equipment, loss of our equipment, or damage caused by negligence must be paid for by you on demand at the current replacement value.
4. Accommodation Terms
4.1 Accommodation Bookings
We offer 5 different types of accommodation units with different occupancies. The maximum occupancy
for each unit is provided on our website. You must tell us the name and age of each guest in your party at
the time of booking.
Each accommodation unit will be equipped for the number of guests included in the booking unless confirmed otherwise with the Visitor Experience team.
Cots and highchairs are available on request, subject to availability. Please let us know at the time of booking or contact the Visitor Experience team in advance of your stay.
Organised or corporate groups should contact the Visitor Experience team in advance to discuss their
booking. Group Bookings may be subject to additional terms and conditions, which shall be agreed in
writing.
4.2 Check-in and Check-out
You may check in at the main reception or use the key box in your accommodation unit between 15.00 and 20.00 on the day of your arrival.
Your accommodation will be available from 15.00. You will need to check in at the main reception by 20.00 at the latest. Please contact the Visitor Experience team at least 24 hours in advance of your arrival if you think you might need any assistance when arriving after 20:00.
You must check out of your accommodation by 10:00 on your scheduled departure date. If you fail to check out by this time, you may be charged the applicable rate for an additional night’s stay.
4.3 During Your Stay
You must treat your accommodation unit and its contents with care and leave it in a clean and tidy condition on your departure date. We reserve the right to charge you for any extra cleaning that may be required.
The maximum occupancy for each accommodation unit must not be exceeded. If it is, we may move those persons to another accommodation unit (if available) and charge you the full rate for that unit or ask the entire party to leave the Resort without any refund or compensation.
Alcohol may be purchased from the Canteen during licensed opening hours. The sensible consumption of
alcohol is permitted at the Resort, but please remember that we are an inclusive, family-friendly venue. Alcohol may be brought into the Resort for consumption in your accommodation unit; it may not be consumed anywhere else on site.
Smoking (including e-cigarettes and vaping) is not permitted in any of the accommodation units. Smoking is only permitted in designated areas.
No weapons, fireworks (including sparklers), naked flames (including candles, flares or lanterns) or illegal
substances may be brought onto the Resort under any circumstances.
Well behaved dogs, with the exception of any dogs included in the Dangerous Dogs Act, are welcome to
stay in any of our Hilltop Lodges for a minor surcharge.
5. Voucher Terms
5.1 Activity Vouchers
Gift vouchers can be exchanged for Surf Lessons, Surf Sessions, Accommodation Stays, Food and Beverage items, Retail items, and any other products or services available for purchase at the Lost Shore Surf Resort, subject to availability.
Gift vouchers are valid for 12 months from the point of purchase, are non-refundable, non-transferable,
and can be used as part payment for any eligible products or services.
5.2 Gift Vouchers
These vouchers can be exchanged for Surf Lessons, Surf Sessions, Accommodation stays, any items in Food and Beverage and Retail, or any other products available for purchase, subject to availability.
The vouchers can be transferred at the voucher holder’s own liability but cannot be refunded or resold. Vouchers are valid for 12 months from the point of purchase.
6. Health and Safety
Your safety and enjoyment whilst at the Resort is paramount to us. All participants must follow all safety warnings or instructions either as displayed or given by a member of our staff.
Due to the physical nature of surfing and bodyboarding, we strongly recommend that pregnant women consult their doctor before participating as it may cause harm. Any pregnant women who still wish to participate do so at their own risk.
The Resort operates a cold-water policy:
I. Lessons for under-12s take a winter break from 1st December until 28th February
II. Outside winter months, if the temperature drops below 7°C, we recommend rescheduling for
anyone under 12
III. For adult lessons, if the pool temperature drops below 3°C, sessions will be cancelled for safety
reasons
We are not qualified to express an opinion regarding whether you are fit to participate in any activity. If
any member of your party has a medical condition, illness, or injury which may affect their ability to
participate, we recommend obtaining professional advice from a doctor.
You must make us aware of any medical condition that is likely to impact on your ability to participate in any activities. We reserve the right to prohibit or ask anyone to cease participation if we believe they may be at risk.
We have first aid facilities at the Resort. Please ask a member of staff if you require any first aid.
7. Children and Young People
Where the majority of a party are under the age of 18, there must be a sufficient number of capable and responsible adults of 18 years or above to supervise, with a minimum of one adult per accommodation unit.
The supervising adults will need to accept responsibility for all children and young people in their care
and will always need to remain on site whilst the children or young people are at the Resort.
Any children under the age of 16 must be accompanied by an adult aged 18 years or above in any licensed areas, when close to the Cove, and when using any of our facilities.
For Cove activities:
I. The minimum age for participating in surfing and bodyboarding sessions is 7 years old
II. Children under 16 must be accompanied on site by an adult
III. 16 & 17 year olds may participate without an adult present if their parent or guardian has signed
our safety waiver form and provided emergency contact information
8. Accessibility
The Resort is an inclusive destination and we take pride in making it accessible to as many people as possible.
If any member of your party has any additional requirements, please contact our Visitor Experience team
in advance of making your booking so that we can discuss availability, suitability, and any potential adjustments.
Although activities at the Resort are designed to be accessible to most people, there may be some people who require additional equipment or support to participate safely.
9. Parking and Facilities
Free parking, subject to availability, is provided in one of our designated car parks for the duration of your
visit. Vehicles parked in the car parks are left at the owners’ own risk.
All vehicles must be parked in the designated car park; guest vehicles are not permitted on the wider site.
Accessible parking is available in the main car park. Only vehicles displaying a blue badge may park in the
Accessible Parking Bays.
Food and drink will be available to purchase at the Resort. If you have any food allergies or intolerances,
you must let us know at the time of order.
Lockers are available at the Resort subject to availability.
10. Photography
You are permitted, as a non-professional photographer, to take photographs and/or video recordings in public areas of the venue for personal use only. Such personal use includes posting to your personal, nonprofessional, non-monetised social media accounts.
We may request that certain photographs are deleted if they are deemed to invade the privacy of other visitors and/or staff.
You are not permitted to fly any drone aircraft from or over the Resort without prior permission.
Under no circumstances will any photography or video be allowed in the changing, toilet, and shower areas.
You are only permitted to use Go-Pro cameras attached to your own surfboard in the Cove at your own risk. We reserve the right to deny entry to the Cove if we feel that a Go-Pro camera may not be safely attached.
We may take photographs or recordings of surfing sessions and make them available to purchase, although we cannot guarantee the availability for any specific session.
You are prohibited from using any photos or video footage for any commercial purpose without prior
consent of TLL.
We may take photographs, live stream footage, or recordings where you may be captured. You agree to
the publication of such material without prior notice or compensation. If you do not wish to be featured,
please contact our Visitor Experience team.
11. Liability and Insurance
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or
personal injury caused by our negligence or the negligence of our staff, agents or subcontractors and for fraud or fraudulent misrepresentation.
We accept no responsibility for any loss or injury resulting from your stay or participation in activities at
the Resort, except when caused by the negligence of TLL or our staff, agents or subcontractors.
We accept no responsibility for the loss of, theft or damage to any property or equipment owned by or
under your control which you bring to the Resort. You are solely responsible for the safety of your belongings.
We will not be liable to you for any indirect or consequential loss or damage, including traveling or outof-pocket expenses incurred due to a cancelled booking.
You will be responsible for any damage you or any member of your party cause to our property due to
negligence, carelessness, or wilful misconduct.
If you are traveling from abroad, we recommend that you have valid travel insurance to cover cancellation before the date of departure.
12. Changes to These Terms
We reserve the right to make amendments to these Terms and Conditions from time to time at our sole discretion. A copy of the latest version will be available on our website. We shall notify you of such
changes by email if they materially affect your rights as a consumer.
13. Governing Law
These terms and conditions are governed by Scots law. You and we both agree that the courts of Scotland will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of England and Wales, you may also bring
proceedings in England and Wales.
If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Nobody else has any rights under this contract. This contract is between you and us. No other person
shall have any rights to enforce any of its terms, save for those persons that you make a booking on
behalf of.