FAQs

FAQs

Surfing

In a lesson, an instructor will guide you in a safe and fun manner from the beginner waves to improver waves and beyond. In a session you surf independently like you would in the ocean.

Lessons include a 30 minute on-land instruction followed by an hour in the water with an instructor.

Surf sessions last for one hour and are for surfers with previous experience who are comfortable on their board. 

We have carefully picked the best 5/4mm wetsuits, boots, gloves and hoods to ensure your warmth and comfort. These are included in lessons and are available for a small fee for sessions.

In the rare occasion that the water drops below a certain temperature and we decide to postpone your surf, we will contact you and offer a full refund.

Yes, we have heated and accessible indoor changing rooms with lockers, showers and hair dryers located in our changing area.

Yes, we will have fully qualified lifeguards on duty when the Cove is operational. Our surf instructors and coaches are also qualified in all aspects of water safety.

Yes, you need to be able to swim at least 25 metres unaided. We strongly recommend that all participants taking part in an activity must be water confident too.

7 – Children under the age of 7 years old will not be permitted in the Cove.

If you’re coming for lesson, we will provide you with high quality 5/4mm wetsuits, boots, gloves, and a hood.

If you’re coming for a session, an £8 fee will apply to rental of the above items. This charge does not apply to guests staying in our accommodation or those attending Surfing Weekends.

You are more than welcome to bring your own wetsuit if you would like to. If your suit does not meet our safety standards, (including thickness during winter) you may be requested to wear one of ours.

No, we welcome all levels of surfers even those that have never surfed before! Our ISA qualified instructors will help you learn and progress and will ensure that you have a lot of fun doing so.

The number of surfers in a lesson will be a maximum of 8 surfers per instructor. The number of surfers in a session will vary depending on the session. We will always ensure that we are providing a safe, fun and pressure free experience.

We have a range of softboards that are free to use and a variety of higher performance boards that are available to rent. Click here to view our rental boards.

  • Our Beginner lessons will always be on our Indio softboards.
  • For Improver lessons we recommended using our softboards, but you can use your own softboard if it is approved by our surf coaches.
  • In our sessions you can use your own board, rent from us, or use our free softboards (however these are not recommended on Manoeuvres, Barrels, or High Performance sessions). 

The depth ranges 0.5 to 1.2 metres in the bay and 1 to 2.5 metres on the reef.

Absolutely! We welcome anybody who wants come and enjoy our café bar and restaurant and watch the surfers in the Cove.

Yes, absolutely! We advise booking in advance but surf walk-ins are welcomed subject to availability.

Click here to log in to your account and manage your bookings.

Read our Cove terms & conditions here:

Cove T&Cs

Accessibility

Yes, the main resort and Cove area, including our café , bar, restaurant, toilets and changing areas, have been designed to be fully accessible.

We also have accessible Waterfront Lodges – we recommend booking a Kurv Waterfront Lodge which is designed to be wheelchair accessible.

Click here to view our accessibility page, where you can find further information.

Food & Drink

Yes, we have a bar, café and restaurant overlooking the Cove. You can find more in the Eat section of the website. 
We have takeaway options available from all kitchens and the café. Please note we are a cashless site.

Allergen information is available upon request, please inform your server when you place your order.

Yes you can! Please contact eventsandgroups@lostshore.com to find out more information on exclusive use, and our Event Studio.

Well behaved dogs on a lead are welcome in Canteen. We do have dog-free areas should you wish to be seated at or book a table there.

Whilst we do not offer room service, guests staying onsite are welcome to visit the restaurant and order takeaway to enjoy from their accommodation.

Visitors are not permitted to consume their own food into the restaurant or the adjoining outdoor seating. However, you are welcome to eat your own food in the outdoor spaces across site.

Lost Shore is a cashless site so we accept only card and contactless payments.

Accommodation

Well behaved dogs are welcome to stay in selected Hilltop Lodges for a £35 charge per dog per stay – please ensure you select a dog friendly one when you’re booking. We allow a maximum of two dogs in a Hilltop Lodge. Please note, dogs are not permitted in our Waterfront Lodges or Pods.

Dogs are permitted on a lead within the grounds apart from inside the changing areas, with the exception of registered guide or support dogs. Well behaved dogs on a lead are welcome in our café restaurant. We do have dog-free areas should you wish to be seated at or book a table there.

All of our Waterfront Lodges and Hilltop Lodges have fully fitted kitchens. Our Waterfront Pods have fridges and coffee machines. For more details please visit our Stay page.

Just bring your luggage, and remember your swimwear and towel if you’re planning to surf. We provide linens and towels in your accommodation, plus a few bits to get you started such as tea, coffee, and shower products.

To cancel your booking please contact our Visitor Experience team at info@lostshore.com

If you cancel within 14 days of your visit, you will not be entitled to move your booking or receive any refund for cancellation.
15 to 28 days: you will be entitled to move your booking or can receive a 50% refund for any cancellation.
If it’s more than 28 days from original booking date: you will be entitled to move your booking or receive a full refund for cancellation.

See our full terms & conditions here:

Terms & Conditions

Memberships

Our memberships are annual, so you will be able to enjoy them for 12 months from the date of purchase. Once you pay the annual membership fee you will have access to member only discounts and exclusive products, both online and on site.

Everything ties with your Lost Shore profile. Becoming a member means that your profile will get upgraded and two things will happen:

  • Members only products will be displayed in the Lost Shore Surf Club page, like the surf packs, club sessions and special events.
  • Your ID card, available in your Lost Shore account (My Personal Information), will allow you to get member perks on site: surf shop, rentals, cafe-bar…
  • For accommodation and wellness, you will get an exclusive code that will get updated regularly.
  • The Flowstate 20% discount in single sessions will be automatically applied in the checkout.

The surf pack is the main surfing perk that club members have. It allows you to buy personalised packs of surf lessons and sessions for a discounted rate. The more you buy per transaction, the more discount you will get.

Memberships are non-transferable and linked to your ID card to keep things fair for all members.

No, vouchers, surf packs and discounts are for exclusive use of the member.

Currently, our memberships don’t offer any specific perks for friends and family, but they can enjoy some of the benefits with you like the accommodation discount.

No, memberships are annual and cannot be paused.