FAQs

FAQs

Surfing

In a lesson, an instructor will guide you in a safe and fun manner from the beginner waves to improver waves and beyond. In a session you surf independently like you would in the ocean.

Yes, we have heated and accessible indoor changing rooms with lockers, showers and hair dryers located in our changing area.

Yes, we will have fully qualified lifeguards on duty when the Cove is operational. Our surf instructors and coaches are also qualified in all aspects of water safety.

Yes, you need to be able to swim at least 25 metres unaided. We strongly recommend that all participants taking part in an activity must be water confident too.

7 – Children under the age of 7 years old will not be permitted in the Cove.

We will provide you with high quality 5/4mm wetsuits, boots, gloves, a hood and a surfboard as a part of your lesson or session. You are more than welcome to bring your own if you would like to.

No, we welcome all levels of surfers even those that have never surfed before! Our ISA qualified instructors will help you learn and progress and will ensure that you have a lot of fun doing so.

The number of surfers in a lesson will be a maximum of 8 surfers per instructor. The number of surfers in a session will vary depending on the session. We will always ensure that we are providing a safe, fun and pressure free experience.

We have a range of softboards that are free to use and a variety of higher performance boards that are available to rent. 

  • Our Beginner lessons will always be on our Indio softboards.
  • For Improver lessons we recommended using our softboards, but you can use your own softboard if it is approved by our surf coaches.
  • In our sessions you can use your own board, rent from us, or use our free softboards (however these are not recommended on Manoeuvres, Barrels, or High Performance sessions). 

We are not blessed with consistently warm water in Scotland but we have carefully picked the best 5/4mm wetsuits, boots, gloves and hoods to ensure your warmth and comfort.

The depth ranges 0.5 to 1.2 metres in the bay and 1 to 2.5 metres on the reef.

Absolutely! We welcome anybody who wants come and enjoy our café bar and restaurant and watch the surfers in the Cove.

Yes, absolutely! We advise booking in advance but surf walk-ins are welcomed subject to availability.

Read our Cove terms & conditions here:

Cove T&Cs

Accessibility

Yes, the main resort and Cove area, including our café , bar, restaurant, toilets and changing areas, have been designed to be fully accessible. We also have accessible Waterfront Lodges – we recommend booking a Kurv Waterfront Lodge which is designed to be wheelchair accessible.

Food & Drink

Yes, we have a bar, café and restaurant overlooking the Cove. You can find more in the Eat section of the website. 
We have takeaway options available from all kitchens and the café. Please note we are a cashless site.

Canteen Opening Hours

We do have space for walk-ins but reservations are suggested – please visit our Eat page to book online. For bookings over 16 people please email: info@lostshore.com

Allergen information is available upon request, please inform your server when you place your order.

Once seated, you can order by scanning the QR code at your table. Our staff will bring your drinks and dishes to you. Or you can pop up to the bar and order in person! Please note we are a cashless site.

Yes you can! Please contact eventsandgroups@lostshore.com to find out more information on exclusive use, and our Event Studio.

Well behaved dogs on a lead are welcome in Canteen. We do have dog-free areas should you wish to be seated at or book a table there.

Whilst we do not offer room service, guests staying onsite are welcome to visit the restaurant and order takeaway to enjoy from their accommodation.

Visitors are not permitted to consume their own food into the restaurant or the adjoining outdoor seating. However, you are welcome to eat your own food in the outdoor spaces across site.

Lost Shore is a cashless site so we accept only card and contactless payments.

Accommodation

We have 22 Waterfront Pods & Lodges overlooking the Cove and 31 luxury Hilltop Lodges with incredible views of the Cove, our extensive grounds and the hills beyond.

The hilltop lodges are located 10-15 minutes walk from our car park. If you require more accessible accommodation, we would recommend our waterfront lodges.

We have buggies available to help with luggage, however these are subject to availability between 3pm – 8pm.

Well behaved dogs are welcome to stay in selected Hilltop Lodges for a £35 charge per dog per stay – please ensure you select a dog friendly one when you’re booking. We allow a maximum of two dogs in a Hilltop Lodge. Please note, dogs are not permitted in our Waterfront Lodges or Pods.

Dogs are permitted on a lead within the grounds apart from inside the changing areas, with the exception of registered guide or support dogs. Well behaved dogs on a lead are welcome in Canteen. We do have dog-free areas should you wish to be seated at or book a table there.

All of our Waterfront Lodges and Hilltop Lodges have fully fitted kitchens. Our Waterfront Pods have fridges and coffee machines. For more details please visit our Stay page.

Just bring your luggage, and remember your swimwear and towel if you’re planning to surf. We provide linens and towels in your accommodation, plus a few bits to get you started such as tea, coffee, and shower products.

To cancel your booking please contact our Visitor Experience team at info@lostshore.com

If you cancel within 14 days of your visit, you will not be entitled to move your booking or receive any refund for cancellation.
15 to 28 days: you will be entitled to move your booking or can receive a 50% refund for any cancellation.
If it’s more than 28 days from original booking date: you will be entitled to move your booking or receive a full refund for cancellation.

See our full terms & conditions here:

Terms & Conditions

MEMBERSHIPS

Our memberships are annual, so you will be able to enjoy them for 12 months from the date of purchase. Once you pay the annual membership fee you will have access to member only discounts and exclusive products, both online and on site.

Everything ties with your Lost Shore profile. Becoming a member means that your profile will get upgraded with a tier, and two things will happen:

  • Member only products will be displayed in the Lost Shore Surf Club page, like the surf packs, club sessions and special events.
  • Your ID card, available in your Lost Shore account (My Personal Information), will allow you to get member perks on site: surf shop, rentals, cafe-bar…
  • For accommodation and wellness, you will get an exclusive code that will get updated regularly.

The surf pack is the main surfing perk that club members have. It allows to buy personalised packs of surf lessons and sessions for a discounted rate, the more you buy per transaction, the more discount you will get.

There are two types of surf pack; the peak (Monday to Sunday) and the off peak (Monday to Thursday).

Memberships are non-transferable and linked to your ID card to keep things fair for all members.

No, vouchers, surf packs and discounts are for exclusive use of the member.

Currently, our memberships don’t offer any specific perks for friends and family, but they can enjoy some of the benefits with you like the accommodation discount.

You can cancel monthly memberships with 30 days’ notice unless it has already been used. Annual memberships may have early termination fees.

If you wish to change your membership you can contact info@lostshore.com. There may be an admin fee.

No, memberships are annual and cannot be paused.