Cove Terms & Conditions

Last updated: March 2025

 

1.    General

a. These Booking Terms and Conditions apply to the booking of any activities (the “activities”) that take place in the Cove, including surf lessons and surf sessions at the Lost Shore Surf Resort, 11 South Platt Hill, Newbridge, Edinburgh, EH288AY ( the “Resort”).

b. For activities that take place away from the Cove there will be additional or varied terms and conditions. For up-to-date information on the activities available, and any additional terms and conditions that may apply, please refer to our website or contact our Visitor Experience team.

c. Please read these Booking Terms and Conditions carefully as they, along with your waiver document form the basis of your contract with Tartan Leisure Limited trading as Lost Shore Surf Resort (“TLL”, “we”, “our”, “us”) and contain important information concerning your participation in activities at the Resort.

d. The person who makes the booking (“You”, “Your”) will be responsible for ensuring that all other persons listed in the booking confirmation email are aware of and comply with these Booking Terms and Conditions.

e. These Booking Terms and Conditions incorporate the Resort’s Privacy Policy and Waiver Document.

f. No variation to these Booking Terms and Conditions shall be binding unless agreed by us in writing.

g. TLL reserves the right to make changes to activities at any time to comply with any safety regulations or statutory requirements without any liability on the part of TLL.

 

2.    Your booking

a. You acknowledge that many of the activities on offer are physically challenging and participation in them is not without risk. You are responsible for ensuring that you and members of your party are physically fit enough to take part in any booked Activity. If you are in any doubt about your physical fitness, or that of anyone in your party, we recommend that you seek prior independent medical advice to discuss your specific requirements. You must make us aware if you consider that you have any medical condition that is likely to impact on your ability to participate in any of the activities.

b. The Cove can produce a variety of waves of different shapes, speeds and sizes, which allows us to provide a safe environment for all of the surfing abilities on our progression pathway. We have graded our surfing and bodyboard sessions by surfer ability. We strongly recommend that you refer to the guidance on our website before you self assess your surfing ability and make a booking to ensure that you select the most appropriate session for your surfing ability. If during your session, we consider that you are in the wrong session for your surfing ability, we will try and move you to an alternative session. If there are no appropriate alternative sessions available on the day in question, you may be asked to leave the session without a refund or any compensation.

c. If anyone in your party will be under the age of 18 on the booked activity date, they must have parental consent (or consent from a legal guardian or responsible adult authorised by the parent or legal guardian) to take part in the activity. If the activity requires the customer to complete a Waiver Document, a parent, guardian, or authorised adult will be required to complete it on behalf of all customers under the age of 18.

d. To make a booking for any activity you will have to create an online Lost Shore User Account. You can also make a booking by contacting our Visitor Experience team.

e. Once you have placed a booking with us, we will send confirmation of your booking to the email address you have provided. Our acceptance of your booking will take place when we send you the confirmation email, at which point a contract will come into place between you and us. We will then send you a number of pre arrival emails which will contain other important information about your booking, such as arrival times, the check-in process and information about what you will need to bring with you. Failure to comply with the instructions set out in such emails may result in you being unable to participate in the activities, without the availability to obtain a refund (or any other compensation).

f. Please carefully check the details in the confirmation email and contact the Visitor Experience team if any of the details are incorrect. Any manifest error or omission in any booking confirmation may be corrected by TLL without reference to you, without any liability on the part of TLL.

g. Your access code will only be valid for the lessons and sessions listed in the confirmation email. You are strictly prohibited from swapping, re-selling, assigning, transferring or otherwise disposing of your lesson and session access codes without our prior written consent. Any breach of this condition will make the associated booking void.

h. We will send you a number of pre arrival emails with your important arrival times and check-in times. We cannot make any extra time available for participants who arrive late or have not completed the Waiver Document in advance. We strongly advise that you to allow plenty of time for your journey to us. If you do not arrive at the arrival times and check in times specified in the email you will not be permitted to participate in your booked activity and you will not receive any refund (in whole or in part) or any other compensation for your missed activity.

 

3.    Charges, cancellations and refunds

a. We charge you when you place your booking order on the website.

b. If you need to change or cancel your booking for any reason, please contact the Visitor Experience team. Your cancellation rights will vary depending on how much notice you give us of your cancellation or requested change.

i 7 days or less, you will not be entitled to move your booking, receive any refund or credit for any cancellation.

ii more than 7 days, you will be entitled to move your booking, receive a full refund or credit for any cancellation.

c. Any credit issued to your account will be valid for 12 months from the date it is credited on your account, credit cannot be used after this period unless agreed with TLL in writing.

d. Any requests to move a booking will be subject to availability. A change of date or activity may result in a change in price. If the change results in a lower price:

i. If the change is requested less than 3 months in advance of your activity, you will be issued with a credit equal to the difference in price.

ii. If the change is requested more than 3 months in advance of your activity, you will receive a refund equal to the difference in price.

If the change results in a higher price, you will need to pay the difference at the time the change is made.

e. If we are not able to accommodate your requested change it will be treated as a cancellation.

f. Separate policies apply to the cancellation of other activities at the Resort, details of which can be found in the booking terms and conditions for those activities.

g. If we need to change or cancel your booking:

i. We reserve the right to cancel or change your booking due to (i) safety considerations; (ii) factors beyond our control; or (iii) mechanical fault.

If we need to cancel your booking, we will use reasonable endeavours to notify you as soon as possible. If your booking is cancelled by us, you will need to contact our Visitor Experience team to arrange your refund.

ii. If we feel it is necessary to cancel your booked activity once you have already commenced participation, you will only be entitled to a partial refund at our discretion.

iii. Any payments made to debit or credit cards will be refunded to the same card used in the booking. Payments made by gift vouchers will be refunded by a credit to your account.

 

4.    Health and Safety

a. Your safety and enjoyment whilst participating in activities at the Resort is paramount to us. To make participation in activities at the Resort as safe as possible for yourself and others, you must familiarise yourself and comply with the following and if you fail to adhere to the following then you may be asked to leave the Cove and/or the Resort, without the availability to obtain a refund (or any other compensation):

i. Children under the age of 6 years old will not be permitted in the Cove to participate in surfing or bodyboarding sessions. From time-to-time, we may run activities specifically aimed at younger customers or activities with different minimum age requirements. For the most up-to-date activities available and the associated minimum age requirements please check our website or contact our Visitor Experience Team.

ii. All participants taking part in activities must adhere to the arrival times and check in times confirmed to you via email to attend a safety briefing. Anyone who does not attend their surf lesson or surf safety briefing will not be allowed to participate in their activity.

iii. We strongly recommend that all participants taking part in an activity in the bay must be water confident and that any participants who take part in an activity on the reef must be able to swim at least 25 metres unaided. Please check the website for any additional requirements for participation in specific activities

iv. Only permitted craft (e.g. surfboards and bodyboards) are allowed in the Cove for surf or bodyboarding lessons and sessions. Please refer to our website for further guidance or information.

v. Glasses and jewellery are not permitted in the Cove. If you choose to wear contact lenses in the Cove, we recommend that you wear tight fitting goggles over the top.

vi. All participants must follow all our safety warnings or any of our instructions either as displayed or given by a member of our staff whilst in the Cove or at the Resort. Please ask a member of staff if you are unclear about any instruction.

vii. You must act responsibly and sensibly at all times in the Cove and on site.

viii. You must not behave in a manner which is reckless or in any way puts yourself or others in unnecessary danger.

ix. If you see anything on site that you think may be potentially dangerous or breaks any of our health and safety rules or instructions, then please report it immediately to a member of our team.

b. Due to the physical nature of surfing and bodyboarding we strongly recommend that you speak to your doctor before taking part in an activity at the Lost Shore Surf Resort if you are pregnant as it may cause harm to you or your unborn child. Any pregnant women who still wish to participate in an activity are doing so at their own risk.

c. We are not qualified to express an opinion regarding whether you are fit to participate in any activity at the Resort. If any member of your party is suffering from any medical condition, illness or injury which may affect their ability to participate in activities at the Resort, we recommend you obtain professional or specialist advice from your doctor to discuss your specific requirements. You must make us aware if you consider that you have any medical condition that is likely to impact on your ability to participate in any of the activities. Notwithstanding this, we reserve the right to prohibit or ask anyone to cease participation in an activity if we believe they may be at risk of danger either to themselves or others.

 

5.    Accessibility

The Resort is an inclusive destination and we take pride in making our site and our activities accessible to as many people as possible. Although activities at the Resort are designed to be accessible to most people, there may be some people who require additional equipment or support to participate safely. If you think that any member of your party may need additional equipment or additional support, please contact our Visitor Experience team in advance of making your booking so that we can discuss your specific requirements and we will do our very best to address your concerns.

 

6.    Waiver document

a. Activities, such as surfing and bodyboarding, require you and each member of your party to sign a waiver document before taking part. To make the check-in process as smooth as possible we strongly recommend that you complete your Waiver Document online, before you arrive on site.

b. A link to the waiver document will be sent to you via email in advance of your booked activity. The person making the booking is responsible for ensuring that waiver documents are completed by all the persons listed in their booking.

c. For participants who will be under 18 years old on the day of the booked activity, a parent or legal guardian, or a person over the age of 18 years old who is authorised by their parent or legal guardian, must complete the waiver document on their behalf.

 

7.    Children and young people

a. The minimum age for participating in surfing and bodyboarding sessions is 6 years old.

b. A child is defined as a person under 18 years of age. This applies when booking child surf lessons and sessions.

c. Children under the age of 16 must be accompanied on site by an adult in order to participate in a booked activity. 16 & 17 year olds may participate without an adult present, on the condition that their parent or guardian has signed our safety waiver form and has provided emergency contact information. We may request ID for proof of age. An unaccompanied child may be refused entry to an activity, without a refund or compensation.

d. The authorised adult shall remain responsible for all of the children in their care whilst on site and ensure that each child is aware of and complies with these Booking Terms and Conditions.

e. We actively encourage adults to participate in surf sessions with their children. If you are not participating in the water, please ensure that you remain close to the Cove throughout the session to provide support and assistance to the children in your care.

f. Adults who are accompanying children or young people in an activity must purchase a ticket to participate in the relevant surf session.

 

 

8.    Equipment

a. We will provide you with a full-length wetsuit and a softboard for your activity. Performance body boards and surf boards are available on site to hire for more advanced surfers, subject to availability. Gloves, boots and hoods will be available for all surfers / bodyboarders at no additional charge. All clothing and equipment provided must be returned at the end of the activity.

We strongly recommend that all surfers and bodyboarders wear a helmet during an activity in the Cove, please refer to your pre arrival emails for more detailed information.

b. Please check our website or contact our Visitor Experience team for up-to-date safety information, including equipment requirements. We take all reasonable measures to ensure the equipment provided is safe and in good condition. You will be responsible for reporting any damage caused to the equipment while it is in your possession.

c. Participants are free to choose to wear their own wetsuits and use their own surfboards and bodyboards if they’d like to. Notwithstanding this, we reserve the right to refuse any wetsuits we feel may not be suitable for the ambient conditions. We also reserve the right to refuse any surfboards or bodyboards we feel may be inappropriate or unsafe for a specific lesson or session.

d. For safety reasons full-length wetsuits are recommended in the Cove but are not compulsory.

e. All participants should bring appropriate swimwear and a towel. Swimwear and towels are available for purchase at the Resort, although we will not be able to guarantee their availability. The Resort will provide you with the correct rash vest for your activity, which you should always wear over the top of your wetsuit while you are in the Cove. All jewellery, hearing aids or earphones should be removed.

f. If you take part in any non-surfing activities at the Resort, the details of any equipment provided and your clothing requirements, will be emailed to you in advance.

g. Any wilful damage to our equipment, loss of our equipment or damage caused by your negligence or carelessness to our equipment, must be paid for by you on demand at the current replacement value of the equipment.

h. If you, or any member of your party, is found to have wilfully removed any of the Resort’s property (including wetsuits, gloves, boots, hoods, bodyboards or surfboards) from the site, you will all be asked to leave the Resort immediately and we will reserve the right to refuse any future bookings from you or any member of your party.

i. Lockers are available at the Resort subject to availability.

 

9.    Parking of vehicles

a. Free parking, subject to availability, is provided in one of our designated car parks for the duration of your visit. Vehicles parked in the car parks are left at the owners’ own risk. TLL will not be responsible for any damage however caused to any vehicle using the car park.

b. We cannot guarantee the security of vehicles in one of our designated car parks or any contents in vehicles. Under no circumstances should any vehicle be left at the Resort prior to or after your stay at the Resort.

c. All vehicles must be parked in the designated car park, guest’s vehicles are not permitted on the wider site.

d. Vehicle access is required for the emergency services, delivery vans and maintenance and TLL accepts no liability for any damage caused to a guest’s vehicle if is not parked in a designed car parking bay and it causes an obstruction to any of these vehicles.

e. Accessible parking is available in the main car park. Only vehicles displaying a blue badge may park in the Accessible Parking Bays.

 

10. Your visit to Lost Shore Surf Resort

a. As an inclusive destination, we want to create a safe, family-friendly environment where everyone can enjoy surfing or bodyboarding. In order to achieve this, we reserve the right to refuse participation in any activity or to ask any person to leave the Cove or the Resort, without refund or compensation, in the following circumstances:

i. Failure to comply with any of these Booking Terms and Conditions.

ii. Excessive noise or disruptive behaviour in the Cove or at the Resort.

iii. If your actions or behaviour put other participants in danger, harm the environment or otherwise causes a potential risk to health and safety.

iv. If we consider you to be verbally or physically abusive to staff or customers.

v. If we believe that you are under the influence of alcohol or drugs. Under no circumstances should you be under the influence of any alcohol, drugs or medication which may affect your physical ability when participating in any activity at the Resort.

If any of the points above apply to you or any member of your party, we reserve the right to refuse any future bookings from you or any member of your party.

b. Food and drink will be available to purchase on site. If you have any food allergies or intolerances, you must inform us at the time of order.

c. Alcohol may be purchased from Canteen during licensed opening hours. The sensible consumption of alcohol is permitted at the Resort, but please remember that we are an inclusive, family-friendly venue. The excessive consumption of alcohol will not be tolerated.

d. We have first aid trained staff and facilities on site. Please ask a member of our team if you require any first aid.

e. Smoking (including e-cigarettes) is only permitted in clearly identified designated smoking areas. Please ask a member of our team if you are unsure.

f. Well behaved dogs are permitted on a lead anywhere in the Resort, apart from the Changing Block. Dogs included in the Dangerous Dogs Act (including XL Bullys) are not permitted in the Resort. We reserve the right to require any guest who brings a dog onto the Resort, who is deemed to have caused a nuisance or acted dangerously, to leave the Resort immediately without any compensation or refund.

g. Under no circumstances should any pets be left be left in a car or an accommodation unit on their own or be deemed to have their health or welfare put at risk. We reserve the right to inform the relevant authorities if we suspect that any animal is put in danger.

 

11. Accommodation at the resort

a. Overnight accommodation is available at the Resort. Additional charges and additional booking terms and conditions will apply to overnight stays in our accommodation. More information is available on our website.

b. Only customers with a valid booking at our accommodation are permitted within our accommodation units. If you wish to have a tour of our accommodation, then please contact a member of our Visitor Experience team to discuss.

 

12. Prices and payment

a. The prices stated on our website are valid at the time of booking. Full payment will be required and is taken at the time of booking.

b. Group Bookings, including corporate, university or schools’ events, may be subject to additional terms and conditions, which shall be agreed in writing.

c. We accept payment by all major credit and debit cards. We also accept payment by Resort gift vouchers and from affiliated third parties.

d. Child prices apply to any person who will be under 16 years old on the date of the booked activity. Adult prices apply to persons aged 16 years and above.

 

13. Visitor access

a. We offer free visitor access for anyone who is not participating in an activity. We reserve the right to refuse access to certain areas of the Resort for health and safety / capacity based reasons on extremely busy days.

b. The Standard Admission free visitor access will not apply to special events, where ticketed access may be required. TLL accepts no responsibility for the care of dependents whilst on site, this must always be the responsibility of the supervising adult or carer.

 

14. Photography

a. You are permitted, as a non-professional photographer, using basic non-professional equipment such as a camera phone or camera without a telephoto lens, to take photographs and/or video recordings in public areas of the venue for personal use only. Such personal use includes posting to your personal, non-professional, non-monetised social media accounts on Facebook and Instagram. Making any such photos/videos publicly available/viewable in any other way is prohibited without prior written approval from TLL.

b. You acknowledge that TLL may request access to photographs taken by you at our venue and ask that certain photographs are deleted if they are deemed to invade the privacy of other visitors and/or staff, or include images of areas that are prohibited to the general public.

c. We will not be responsible for any loss or damage to your photography equipment whilst at the Resort. You are not permitted to fly any drone aircraft from the Resort or over the Resort without prior permission, please see our website for further information. Under no circumstances whatsoever will any photography or video be allowed in the changing, toilet and shower areas.

d. You are only permitted use Go-Pro cameras attached to your own surfboard in the Cove at your own risk. We reserve the right to deny entry to the Cove if we feel that a Go-Pro camera may not be safely attached. You are not permitted to attach Go-Pro cameras to any equipment owned by TLL or the Resort.

e. We may take photographs or recordings of surfing sessions and make them available to purchase by you, although we cannot guarantee the availability of photographs or recordings for any specific surfing session. If photographs or recordings are available, prices and the process for purchasing such photos or recordings will be provided on site or emailed to you after your visit.

f. You are prohibited from publishing, otherwise making available, or using any photos or video footage (whether taken / produced by you or purchased by you) for any commercial purpose without prior consent of TLL. Commercial purposes include posting to any non-personal social media account or otherwise posting to any social media account or other platform (online or otherwise) where any profit is generated or there is any brand association.

g. If you wish to make such use of any photo or video taken at the Resort, then please contact our Visitor Experience team describing the use you wish to make of any such image or video footage. Licenses / approvals for such use will be subject to an appropriate license fee and will be granted strictly at the discretion of TLL.

h. We may take photographs, live stream footage or recordings of surfing sessions and of the venue, where you may be captured. You agree to the publication of such photographs, videos, recordings, and/or likenesses of you (whether edited, adapted, modified or copied) and their use by us and those authorised by us, without prior notice or compensation, in any way which we may see fit including but not limited to film, broadcast, radio, TV, social media and any other media platforms, publications, future events and publicity. You acknowledge that we have the full right to sell and/or profit from the commercial use of such photographs, motion pictures, recordings, and/or likenesses of you. Copyright in these materials belongs to TLL.

i. If you do not wish to be featured in images, live stream footage or recordings made by TLL for promotional purposes, then please contact our Visitor Experience team.

 

15. Liability and other important information

a. We do not exclude or limit liability where it would be unlawful for us to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our staff, agents or subcontractors and for fraud or fraudulent misrepresentation.

b. We accept no responsibility for any loss or injury resulting from any persons’ involvement in any activity at the Resort, except when caused by the negligence of TLL or our staff, agents or subcontractors.

c. We accept no responsibility for the loss of, theft or damage to any property or equipment (including, but not limited to, surfboards, bodyboards or Go-Pro cameras) owned by or under the control of you which you bring to our venue. You are solely and personally responsible for the safety of your belongings.

d. We will not be liable to you for any indirect or consequential loss or damage. This includes, but is not limited to, consequential losses such as travelling or out-of-pocket expenses incurred due to a booking cancelled by you, or us.

e. You will be responsible for the costs of any repairs or replacements of equipment provided by TLL when caused by yourself due to improper use.

f. You will be responsible for any damage you cause to the venue or any part of it due to negligence, carelessness or wilful conduct. Any such costs will be payable by you on demand and will be charged to the card used for original payment.

 

16. Insurance

a. Insurance. If you are traveling from abroad, we recommend that you have in place valid travel insurance to cover cancellation before the date of departure.

b. TLL maintains public liability insurance for public safety within the venue. This does not cover responsibility for any loss or damage to your personal belongings.

 

17. Changes to these terms and conditions

We reserve the right to make amendments to these terms and conditions from time to time at our sole discretion. A copy of the latest version of our terms and conditions (as amended, if appropriate) will always be available on our website. We shall notify you of such changes by email if they materially affect your rights as a consumer.

 

18. General

a. These terms and conditions are governed by Scottish law. You and we both agree that the court of Scotland will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of England and Wales, you may also bring proceedings in England and Wales.

b. If a court finds part of this contract illegal, the rest will continue in force.

c. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

d. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms, save for those persons that you make a booking for activities on behalf of.

 

19. Rental Boards

a. We require a valid form of photo identification to be held as a deposit for the duration of the rental or demo period. Identification will always be stored safely in a locked space; however, Lost Shore Surf Resort holds no responsibility for any losses or damages while in our possession.

b. Upon completion of the rental or demo period, equipment must be returned to the Surf Shop, where any photo identification left as deposit can be collected.

c. We reserve the right to charge an additional rental or demo fee for late return. A late return is defined as any return that takes place 1 hour after the end of the session(s) booked. An extension of the rental period is only possible by prior arrangement.

d. In the event of early return, you are not entitled to a pro rata refund for any outstanding sessions.

e. You are not permitted to modify the rental or demo equipment in any way without prior consent from the staff.

f. If you discover that equipment is not in perfect condition, you are required to inform staff immediately to ensure any damaged equipment is not used in the pool.

g. You are responsible for the surfboard during the rental period. In the event of loss or theft, you are liable for the full replacement cost of the board, as determined by Lost Shore Surf Resort based on it’s current market value. It is your responsibility to ensure the board is secured when not in use. We recommend never leaving the board unattended in public spaces.

h. If equipment damage occurs during the rental period by accident, you will not be liable for any repair cost. Where equipment damage occurs due to misuse, negligence or failure to follow safety guidelines provided by Lost Shore Surf Resort, you may be liable for the full cost of repair or replacement. The total cost will be assessed by Lost Shore Surf Resort based on our standard repair rates or the fair market value of the board.

i. Please ensure you collect your photo ID in person, as we cannot guarantee we will be able to send it via post if left behind.